General Questions
How long have you been in business?
We have been manufacturing tarps for more than 35 years. As one of the largest suppliers of tarpaulins in the United States, we pride ourselves on the quality of our products and outstanding customer service.
Do you make custom tarps?
Yes, we do! Simply fill out our custom tarps order form and place a custom order. We will get back to you as soon as possible. Once you place a custom order, all sales are final.
What types of industries do you serve?
Construction, farming, transportation, energy, trucking, sport, government, etc. We also service food manufacturers, hospitals, chemical plants, off shore oil companies, academic institutions, and more.
Do you sell your tarps to the government?
Yes. We have years of experience working with government agencies and subcontractors. If you are a government official or subcontractor and are looking for tarps, please call us at 1(800)788-6808.
What is a mill?
A: A mill is the unit length that is equal to 0.001 inch (0.0254mm). Mil is a unit that is used to measure the tarp thickness. The higher the mil, the thicker and sturdier the tarp will be.
What is a denier?
A denier is a standard unit of measure for the linear mass density of fibers. It is defined as the mass in grams per 9000 meters. 1 denier = 1 gram per 9000 meters. Simply put, the higher the denier count, the higher quality of the tarp’s fabric mesh.
Manufacture & Order Questions
What size tarps and covers do you manufacture?
We can manufacture any size tarp and cover you require. Contact us at (800)-788-6808 or customerservice@tarpsntiedowns.com with your specifications, and we will provide you with a quote.
How long does it take for you to send out my order?
For orders that are in stock, we package and ship them within 1-3 business days from the time we receive payment. The actual delivery time will depend on UPS or the shipping service we use. We provide you with a tracking number so you can see the status of your order.
How long does it take for custom orders to be manufactured and fabricated?
Custom orders, vinyl orders, and canvas orders can take up to 10 – 15 business days to manufacture, package, and set out to ship. For a more complex order, the turnaround time may be longer.
The actual delivery date depends on the delivery company used for your order. We provide you with a tracking number so that you can track your order.
How can I verify the status of my order?
You can always contact us to check on the status of your order. Due to the large quantities of orders, we may not be able to pinpoint your order exactly in the production process. However, as soon as your order is finished and shipped, we will send a tracking number(s) to your email, so you can locate your package.
Why is the tarp I received 4-6 inches less than the listed size?
In the tarpaulin industry, there is what is referred to as the cut size and finished size of tarps. The cut size is the dimension of the cover before the grommets and hems are put in. After the addition of the hem and grommets, you can expect that the finished size will be 4-6 inches less in both directions.
Delivery & Pick Up Questions
What shipping methods do you use?
Most of our items are shipped via UPS using UPS shipping rates. However, larger orders (over 150 lbs.) are shipped by the various transportation companies that are in partnership with us.
How long do large orders take to be delivered?
If your order exceeds 150 lbs, we will ship via a freight service, and therefore, the delivery times may vary. We will inform you with the approximate arrival date that the freight company provides us.
To obtain an accurate shipping quote for large orders, please call our customer service number at (800) 788-6808. If you plan on ordering more than one item that exceeds 150 lbs, please call our customer service number (800) 788-6808. In many cases, we can provide you with a much lower shipping price when we understand your order in more detail.
Can I pick up my order myself?
Absolutely. Customers are welcome to our warehouse during hours of operation to pick up their order themselves and save shipping costs. For directions, see our Local Pickup Policy.
Refunds, Exchanges, and Cancelling Orders
Can I cancel my order?
An order (with the exception of custom orders) that has not been shipped can be cancelled at no additional charge. Once an order has been shipped, it can no longer be cancelled and must be processed as a return. (See return policy).
How can I return or exchange my order?
We want you to be completely satisfied with every item that you purchase from Tarps & Tie-Downs. If you are not satisfied with an item that you have purchased from us, you may return the new or unopened item within 30 days of the receiving date for a refund of the purchase price, minus the shipping & handling fees and a 20% restocking fee.
Any “Free Shipping” item returned will have the outbound freight charge deducted from the total return.
The item must be returned in the original condition for full credit. “Original Condition” means that there are no scratches, blemishes, or marks on the item, and there are no signs of use or wear on the product. We cannot accept a return of any item with any indication that it has been used. All items that are properly returned under this policy are eligible for the option of a refund or a store credit.
All returned items must be accompanied by their original documentation.
If you choose a refund, it will be credited to the same form of payment used in the original purchase. Return Shipping Instructions must be followed (See Below). Tarps & Tie-Downs is not liable for indirect, incidental or consequential damages in connection with the use of our products, including any cost or expense of providing substitute equipment or service during periods of non-use. For more information, see our return policy.
Payment & Tax Questions
What payment methods do you accept?
We accept all major payment types, including Visa, Mastercard, Discover, and American Express. We also accept money orders and company checks. All orders paid with a money order or company check will be shipped once the payment has been received and processed in our bank.
Do you accept purchase orders?
Yes. Please email your purchase order to customerservice@tarpsntiedowns.com. We may ask for you to set up an account with us. This may sometimes take a few days to carry out all the necessary credit checks.
Do I have to pay sales tax if I order online?
Normal sales tax rates apply for California residents only. All orders shipped outside of California will be tax exempt. Only shipping charges will be billed for out of state orders.
Website Questions
Does your website provide secure shopping?
Yes. We have made every possible effort to be certain that your shopping experience is safe and secure. We use Secure Sockets Layer (SSL) with 256 bit encryption. SSL offers the highest level of encryption supported by commercial web browsers.